AMC Application Maintenance Center

Stability and reliability for your company’s systems

Keeping your company’s customized solutions running smoothly is as important as developing and implementing them. Politec’s Application Maintenance Center (AMC) is our operational unit dedicated to maintaining systems operations.

Your company has the support of one of the industry’s most capable technical staffs of system engineers, programmers and developers 24/7/365, including highly experienced and certified SAP environment experts. They are all committed to solving problems and resolving incidents, continuously improving systems and upgrading implemented solutions.

AMC service excellence is assured by processes established in compliance with the highest quality standards and models, including ISO 9001:2008, CMMI, MPS.BR, ITIL, PMBoK, SWEBoK and ISO 27001.

Among the facilities offered by AMC is the Customer Service Unit, which is responsible for forwarding users’ orders to the maintenance team, as well as monitoring urgent requests and service level indicators. Our SAP end-user technical support assures quality and complete leverage of the system.

AMC also provides the Global Portal for Management (GPM) a web-enabled tool that allows the client to manage maintenance process and verify the performance indexes of services rendered.